What’s New
Keep your agents protected in the digital workspace
2 Jun,2022
Keep your agents protected in the digital workspace while connecting with multiple customers. As businesses rethink operating models and working environments, they are leveraging technology at the core, bringing multiple devices, platforms and channels into play. Your turn to flow forward with a multi-modal, multi-functional, flexible, scalable and secure solution, that ensures digital connectivity and productivity at all times. Brace for a business world without boundaries.
#TimeToDoBig #CloudSolutions #Business
A familiar Guide can assist your customers faster
2 Jun,2022
As businesses rethink operating models and working environments, they are leveraging technology at the core, bringing multiple devices, platforms and channels into play. Your turn to flow forward with a multi-modal, multi-functional, flexible, scalable and secure solution, that ensures digital connectivity and productivity at all times. Brace for a business world without boundaries.
#TimeToDoBig #Business #Smartflo #FloForward
Five Best Practices for Managing Distributed Contact Centers
2 Jun,2022
With virtual work becoming the norm in a digital workspace, contact centers have expanded beyond physical infrastructure to assist customers anywhere, any time. Enhance customer experience and increase engagement of hybrid workforce. Lower operational costs and improve business resiliency using distributed contact centres.
Contact centers were traditionally characterised by dedicated physical infrastructure, specialized desk equipment for agents, and ten-to-six timings. Since the pandemic struck, contact centers could no longer be confined to these characteristics. In fact, modern contact centers share nearly nothing with traditional contact centers – except their objective. With virtual work being the norm, contact centers too have dispersed beyond walls and desks. With a distributed workforce connecting from anywhere, contact centers are now, by default, distributed contact centers. Here are five best practices for delivering excellence through a distributed contact center.